Does Amazon cover stolen packages? Having your Amazon package lost or stolen is always a nightmare. Unfortunately, package theft is on the rise as more and more shopping is done online. Amazon and other retailers are constantly working to make it ridiculously convenient to do our shopping online, but more online shopping means more opportunity for our purchases to get lost.
As a customer-first business, Amazon goes to great lengths to keep us online shoppers happy and shopping. One of the ways Amazon does this is with their A-to-Z Guarantee. In short, this guarantee covers up to $2,500 of the purchase price on eligible purchases (goods purchased on Amazon.com from an Amazon seller).
This guarantee covers many conditions and can be used for both goods and services. While this guarantee isn’t explicitly for lost or stolen packages, it is an avenue that buyers have if they don’t receive their item. There are some types of purchases that this guarantee doesn’t cover. Here are some details about restrictions.
Does Amazon cover stolen packages?
Amazon’s policy on stolen packages is straightforward. If a package is marked as delivered, but the customer did not receive it, Amazon will investigate the situation and take appropriate action. This can include providing a refund or a replacement package.
Amazon considers a package to be stolen if it is marked as delivered, but the customer did not receive it. If the package was not marked as delivered, it is considered lost in transit, and Amazon will take steps to locate the package or provide a refund or replacement.
In some cases, Amazon may require additional information from the customer to process a refund or replacement. This can include a police report or other evidence of theft.
How to Report a Missing Package from a Third-Party Seller on Amazon
If you ordered a package from a third-party seller on Amazon and it hasn’t arrived, you can report it missing by following these steps:
- Log in to your Amazon account and go to “Your Orders.”
- Find the order with the missing package and click on the “Amazon Pay” tab
- Click on “Details” next to the item that hasn’t arrived
- Choose “Where’s my stuff?” as the subcategory
- Enter your message to the seller and provide details about the missing package, including the order number, tracking information (if available), and the expected delivery date
- Click “Send” to send your message to the seller
If you don’t receive a response from the seller within a reasonable amount of time, you can file a claim with Amazon.
Note: Amazon provides an added level of security for customers purchasing from third-party sellers through the A to Z Guarantee. This guarantee offers protection for purchases sold or fulfilled by third-party sellers, ensuring that customers receive the item they ordered in the expected condition or receive compensation if there are any issues.
How to Submit a Stolen or Missing Package Claim to Amazon
If you have purchased an item on Amazon and it hasn’t arrived, and it was either stolen or has gone missing during shipment, you can submit a claim directly to Amazon for a refund or replacement. Here’s how to do it:
- Go to your Amazon account and click on “Your Orders.”
- Find the missing order and click on “Problem with the order.”
- Select “item hasn’t arrived” from the dropdown menu and click “Continue.”
- Amazon will ask you a few questions about the missing package. Answer them and click “Submit.”
- If you do not receive the package within the estimated delivery time, you can also request a refund or a replacement by clicking on “Request refund” or “Request replacement.”
It’s important to note that Amazon FBA has a time frame for reporting stolen packages. Customers must report a stolen package within 90 days of the marked delivery date to be eligible for a refund or replacement.
Does Amazon Refund Stolen Packages?
If you have had a package stolen or lost in transit, it can be a frustrating and stressful experience. Many customers wonder if Amazon will refund them for stolen packages. The short answer is yes, Amazon does have policies in place to handle stolen or lost packages, but the specifics depend on the circumstances of each case.
Once a stolen package is reported, Amazon will investigate the situation and take appropriate action. This can include providing a refund or a replacement package.
Depending on the situation, the refund or replacement process can take a few days to complete. Customers can check the status of their refund or replacement by going to their Amazon account and navigating to the “Your Orders” page. From there, they can see if a refund or replacement has been issued and the estimated delivery date.
If a customer experiences any issues with the refund or replacement process, they can contact Amazon customer service for assistance.
Use a locker service or porch lock box
Locker services and porch lock boxes offer a self-service delivery option that helps you receive your packages until you’re available to collect them.
- For example, Amazon’s Locker service lets customers receive orders and access them with a four-digit code at a self-service kiosk. Visit Amazon, and enter your zip code or house address to find a locker near you. These are usually located at nearby supermarkets, convenience stores, or banks.
- Amazon also has a staffed counter service that lets you pick up deliveries from convenience stores or pharmacies.
- Another alternative is a lock box that you can bolt to the porch floor. These lockers usually come with an electronic keypad which allows the delivery driver to access the box. Simply leave the access code on a separate address line as you fill in shipping details.
And if there are no Amazon lockers or counters around you, check with your local postal service centers like UPS or USPS.
If you search for “UPS Access Points near me,” you may find a location near you in the United States that offers UPS package drop-off and delivery services.
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