How to Handle a Stolen Amazon Package

Preventing Package Theft

If you want to avoid the disappointment and frustration of having your Amazon package stolen, there are several proactive measures you can take. By following these steps, you can have more control over the delivery process.

One effective strategy is having your package delivered to your workplace or an Amazon Locker. This way, you can personally receive the package and take it home with you, ensuring its safe arrival.

Another option is to require a signature upon delivery. By doing so, you ensure that someone is present to receive the package, preventing it from being left unattended on your doorstep. This means you won’t be able to retrieve your package until you’re at home to sign for it, but it provides extra security.

You can also leave specific instructions for the delivery person to avoid leaving the package at your front door. Ask them to place it by a side door or in a less visible location where it is less likely to catch the attention of potential thieves.

In case you’re away when your package is delivered, consider reaching out to trusted neighbors who can keep an eye out for your package. Inform them of the estimated delivery date and time so that they can retrieve it for you if necessary.

Additionally, online neighborhood social platforms like can be valuable sources of information. You can check these sites to see what your neighbors have to say about the safety of your neighborhood while you’re away.

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If you want to take your package security to the next level, using an ADT security camera allows you to monitor the delivery process in real-time. With the help of their outdoor security camera or smart doorbell, you can keep an eye on your front porch no matter where you are, receiving live notifications through the ADT mobile app. This way, if you notice any suspicious activity, you can reschedule your delivery for a time when you’ll be home.

Addressing Concerns about Stolen Amazon Packages

We understand the frustration that comes with not receiving your Amazon package. When this happens, you may have numerous questions swirling in your mind. Below, we address the three most common questions we receive:

What Should I Do If I Receive Someone Else’s Amazon Package?

It is not uncommon for packages to end up on the wrong doorstep. With the sheer volume of parcels in the shipping system, it’s easy for mistakes to occur, such as misreading an address.

According to the US Federal Trade Commission (FTC), if you receive merchandise that you didn’t order, you are legally entitled to keep it as a gift. Delivery companies are also prohibited from collecting payment on these unordered parcels. Any company attempting to do so may face significant penalties.

If an unexpected package arrives at your doorstep, take a moment to consider why it might be there. There could be legitimate reasons, such as a surprise gift or a repeated delivery of a previous order. However, it’s more likely that the package was simply delivered to the wrong address.

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To ensure there is no charge on your account, check your order history. If you were not charged for the item, and the address is nearby, you can choose to deliver the package yourself.

Amazon always includes a pre-paid label inside the package to facilitate returns. Rest assured that Amazon covers the costs, making it easy for you to return any unordered merchandise.

Does Amazon Investigate Missing Packages?

Amazon is committed to ensuring that packages safely reach their intended recipients. If your package goes missing, Amazon’s A to Z guarantee offers coverage for lost merchandise valued at up to $2500. To file a claim, you need to report the loss within 90 days of the scheduled delivery date.

However, there are situations in which Amazon may deny a claim for a stolen package. If you have initiated a chargeback with your bank or payment processor, it is possible that Amazon will reject your claim. Moreover, failure to respond to requests for additional information from Amazon or their third-party sellers may also result in claim denial.

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