Does Amazon do price adjustments? Since it’s that time of the year where so many of us are purchasing items from Amazon, we thought it would be a good idea to help make things easier by reminding you how to get price-change refunds from items purchased around Black Friday, Cyber Monday, or Amazon Prime Day from Amazon. The program is similar to price drop refund programs offered by most major credit card companies; however, it’s a bit of a process.
Does Amazon do price adjustments?
Officially, yes. But if you’re a loyal customer, the answer is surprisingly “No”.
I recently ordered a product from a 3rd party seller and the price dropped by $23 the day after I received it.
On a whim, I started a chat session and low-and-behold they gave me the $23 price adjustment anyways.
They explained it this way, “However since you are a loyal customer for one time exception I am refunding the difference to your gift card balance.”
I had the $23 in my account gift card balance within 2 hours.
Interestingly, this wasn’t a “one time exception” as they did the same thing for me back in December when I requested a price adjustment on a different item sold by a 3rd party.
A Short History of Price-Protected Refunds
At the start, Amazon offered a 30-day price guarantee on any item that they sold and shipped out. Soon after, the guarantee period went from 30 days to only 7 days, and then it got suspended. This means you pretty much cannot get a price change refund nowadays, but there is a silver lining.
Although the number of items you can do this with on Amazon has lessened, some users still report being able to get a refund. So it’s worth it to at least try, but you should be careful because Amazon keeps a watchful eye on all refunds and returns. Some users got banned since they went overboard with the requests.
How to Ask for a Refund
The process of asking for a refund on Amazon is pretty straightforward.
Navigate to the Returns and Refunds page, go to the Help section, and select Need more help. There you’ll find a link to Contact us.
On the other hand, it’s even easier when you log into your account.
Go to the order you want to refund and put it in the query.
Choose Returns and Refunds from the drop-down menu, then Other return or refund issue to provide more details.
Type “partial refund, price change” in the correct box and choose the contact method – email or chat.
Things to Remember
The refund email needs to be in a firm but friendly tone. Try to briefly explain the price change. Needless to say, you should be super polite regardless of whether your request gets refused or accepted.
There is a strong possibility you’ll get a refusal email as soon as your request gets processed, but all is not lost. Feel free to contact customer service by phone and talk to the agent about your problem. Again, it’s necessary to stay calm and composed; passionate disputes are not likely to get you what you want.
Don’t forget that there is a 7-day window to start the refund process. In case the item’s price goes down after 7 days, the partial refund is not eligible.
Aside from Amazon, you might be able to get a refund from your credit card company via their price protection policy. You need to file a complaint (with the credit card company, not Amazon) and request a refund for the price change.
In general, this works for online purchases if the price goes down within a designated period of time (60 to 90 days after the purchase). This way, the credit card company refunds your money. On the other hand, you can also ask for a full refund from Amazon.
Return the item and buy it again at the discounted price. However, you should be careful with the full refunds because if you do it too many times, Amazon might ban you.
Why Did Amazon Change the Price Protection Refund Policy?
There is no official statement about the reasons for the change, but it’s safe to assume that the increasing number of requests is one of the culprits. For example, partial returns may surge around Cyber Monday, Black Friday, or Prime day.
In addition, the company reported certain issues with handling this type of refund. On top of that, some customers abused the liberal policy by asking for illegitimate returns, which, in turn, cost Amazon a pretty penny.
How To Get A Refund From A Price Change On Amazon
As a major online retail giant, Amazon tries to go the extra mile to provide its customers with the best service possible. In fact, the company used to have one of the most liberal and generous refund policies, and you could get a no-questions-asked refund on almost anything.
But a few years year ago, the policy changed, and there are certain limitations now. To answer the question right away, you probably won’t be able to get a refund for a price change on Amazon. Instead, if they agree to something, it’ll be the option to send back the item and then buy it again at the new price.
That said, there are still some price-protected items for which you can get a refund should there be a significant drop. This is why it pays to take a closer look at the refund rules on Amazon.
How to Ask For an Amazon Price Adjustment:
1. You Have 7 Days From Delivery to Request Adjustment
There’s been some recent discussion over how long you have to request a price adjustment at Amazon.
To set the record straight, you have exactly 7 days from when the item gets delivered to your doorstep to request an Amazon price adjustment.
2. Keep an Eye Out For a Price Drop
Nobody has the time to check daily if the Amazon price drops on something you bought.
So use the free site CamelCamelCamel.com and they’ll do all of the leg-work for you and email you when a price drops.
3. What to do When a Price Drops Within 7 Days
You can either call Amazon customer service at 1 (888) 280-4331 or start a live chat session to get the ball rolling on your price adjustment.
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