How to contact PayPal? Contact PayPal by phone number? Are you looking for a way to contact PayPal’s customer service team? You can reach a live person for support at PayPal in three ways: Live chat, over the phone, and by messaging on social media. Although there’s no way to email PayPal directly anymore, writing to them on Twitter or Facebook is the next best thing. PayPal is available by phone and live chat every day from 6:00 AM to 6:00 PM PT. Read on to learn exactly how to call, write, or chat with PayPal support.
How to contact PayPal?
The easiest way to contact PayPal is probably via their phone number, which is 1-888-221-1161. Try to call from the phone number associated with your PayPal account, if you can — it’ll make connecting to a representative faster. All you’ll need is the last four digits of your Social Security number.
Via this phone line, you can get immediate assistance with billing issues, account issues, and fraudulent charges.
If you don’t want to contact PayPal by phone, you can go online for help. However, this may be slower.
Contact PayPal by phone number
The most direct and fastest way to receive help is to contact PayPal customer support by phone. Here are the numbers:
- U.S.: 1-888-221-1161
- Canada: 1-877-569-1116
- Outside U.S. and Canada: 1-402-935-2050
Hours of operation: 6 a.m. to 6 p.m. Pacific time Monday through Sunday for the U.S. and Canada
Account holders must call themselves to receive support for any account-related inquiries. But before making the call, navigate to the Customer Service Contact page and click Call us. Log in to your PayPal account to receive a passcode. Have this passcode handy to enter when prompted within 10 minutes of the call. You may also need to re-confirm your identity as an account holder with your social security number, so have that on standby.
Contact PayPal by chat
Selecting the PayPal message option puts you in contact with the PayPal Assistant (an AI). But if you prefer to get in touch with a human agent, you can do so by chatting with the PayPal Assistant. If you aim to meet with an agent, we recommend using the chat system during business hours (8 a.m. to 8 p.m. Central time Monday through Friday for the U.S. and Canada).
To get started, navigate to the PayPal Help Center page, then click Contact Us at the bottom of the page.
Under Recommended, click Message Us. When you’re chatting with the PayPal assistant, type Need more help to contact a human agent.
Some issues may require a ticket submission. For example, if you’re disputing charges, file for an investigation through your account by clicking Report a Problem inside the Resolution Center.
When is PayPal open?
First, it’s important to note that PayPal is open every day from 6:00 am to 6:00 pm pacific standard time (PST). So if you try to chat with them or call them outside of these hours, you’ll have to leave a message.
Other Ways to Get Help
Did you know that you may be able to answer your own question without contacting a representative? While sometimes chatting with someone is necessary, you may be able to get a quick answer with PayPal’s resolution center or forum. This is especially helpful if you just need payment info or to make updates. You can click on any of these options after asking for help on PayPal.
FAQ for PayPal payment issues
You may encounter some common issues while working with PayPal’s payment system, so we provided some short answers to the most frequently asked questions below.
Can I cancel a PayPal payment?
You can cancel any pending payments on PayPal via the PayPal mobile app or the website. However, if the payment has arrived in the recipient’s account, you can no longer cancel it.
Can I get a refund on PayPal?
Your first point of contact to issue a refund on PayPal is through the seller or service provider. The seller or service provider may reimburse your account after returning the product or service. But if that isn’t an option, open a dispute on PayPal if PayPal’s Purchase Protection Program covers it.
Can I transfer money from PayPal to my bank?
You can add or withdraw money from PayPal to your bank after you’ve linked a debit card or bank account to your PayPal. Transferring money on PayPal can be done through the website or mobile app. PayPal charges a 1.75% processing fee (and flat rate) for an instant transfer, or you can waive the processing fee by waiting three to five business days.
How can I speak to a person at PayPal?
If you would like to talk to a live representative, there are a few different numbers you can call based on your needs. These include:
- General questions: 1-888-221-1161
- Unauthorized transactions: 402-935-7733
- Dispute on your credit account: 1-866-528-3733
- Outside the U.S. number: 1-402-935-2050
Does PayPal have chat support?
Yes, you can contact a representative online via PayPal’s live chat feature.
Will PayPal cover me if I get scammed?
Usually, yes. PayPal has a Buyer Protection program where you’ll get a full refund if your order is eligible. This typically means your order didn’t come as described or you never received it.
PayPal is paving the way for a passwordless future
One of the biggest pains of online bookkeeping is maintaining your login credentials. Re-entering your password to secure your PayPal payment seems archaic in practice. However, few online services have moved forward with adopting a passwordless future. But it doesn’t mean PayPal has not taken steps.
If you own a device that supports Android 9.0+, you may have access to passkeys on PayPal. There is a catch. It’s only available on your phone’s web browser and locked behind personal PayPal accounts. But, it’s a start, and hopefully, one less thing to contact PayPal customer support over.
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