How to leave Feedback on eBay? Leaving feedback on eBay counts toward buyer and seller ratings.
Buyers rate sellers on service, pricing, customer service, product description accuracy, and product quality. Sellers rate buyers on payment speed and overall transaction satisfaction. Accurate feedback allows users to decide which accounts they want to do business with.
The eBay feedback feature allows users to leave feedback for multiple items at once or choose individual items one at a time. Some feedback ratings can be edited after submitting.
Here’s how to leave feedback for buyers and sellers on eBay:
How to leave Feedback on eBay?
- You can get to the buyer feedback from from My eBay or from the Sellers Hub. Navigate to one of these sections to begin.
- Choose an item from recent orders and click “Leave Feedback.”
- Select the appropriate rating and add comments about your transaction. Click “Leave Feedback” to save and submit your feedback. Feedback left for buyers cannot be changed once submitted.
How to leave feedback on eBay for sellers
- Go to “Purchase history.”
- Click the “Leave Feedback” button next to the item you would like to rate the service you received.
- Add your rating for the categories displayed and any comments you might have for the seller. Click “Leave Feedback” at the bottom of the form to save. Feedback can be changed or updated later if needed, though you’ll need to contact the seller.
What Does It Mean to Leave Feedback About Your Item on eBay to a Buyer?
Why Do It
Recognizing loyal customers with positive feedback not only makes a textual record of a smooth transaction in their profile, it adds to the buyer’s Feedback Score, which is displayed next to a user’s screen name. These reputation percentages can be one of the most important pieces of a Feedback Profile. Rewarding them in this way encourages customers to return to your store and buy from you again.
Positive Feedback Only
Sellers are only given the option to leave positive feedback with a comment or simply refuse to leave feedback at all. Unpaid transactions are resolved and recorded through the Resolution Center, so while you’re unable to leave negative details on the buyer’s profile, you can rest assured that unpaid item violations count against and limit a buyer’s shopping abilities on Ebay. Since any negative feedback left by a buyer charged with a non-selling violation is removed by Ebay, you don’t need to fear repercussions for a resolution ruled in your favor as a seller.
How to Do It
Access the feedback portal by logging in to your Seller page on Ebay. You’ll notice a “Leave Feedback for Buyer” link on the same line as your sold item’s title. Use this link if you wish to positively recognize a buyer for a good Ebay experience. Be sure to proofread and review the comment for clarity as you cannot edit it once it’s submitted and displayed.
Suggestions
As the seller, you can leave feedback for a buyer up to 60 days after the sale is made. You are encouraged to leave feedback as soon as payment clears, though, since this instills faith in your shipping and handling promises and keeps the whole transaction moving on a good note. It also encourages the buyer to leave positive feedback for you in return.
Leaving Feedback for an eBay Seller
To leave feedback for a seller on eBay, start by going to your Purchase History page. Find the item you purchased from the seller and click the “Leave Feedback” button next to it. You will be directed to a form where you can rate the service you received from the seller, as well as leave any comments or questions you may have.
There are categories such as Item as Described and Communication that you can rate using a five-star system. Once you’ve completed the form, click “Leave Feedback” at the bottom of the page to save your feedback. Your rating and comments will then be visible to other buyers for this particular seller.
Why Is It Not Possible to Leave Feedback for a Buyer on eBay?
There are certain restrictions in place to ensure fairness for both buyers and sellers on eBay. As soon as a buyer files an ‘unpaid item’ (UPI) dispute against a seller, the seller is unable to leave feedback for that buyer. This is to prevent sellers from retaliating against buyers who file a dispute. Additionally, eBay has recently implemented a new policy that allows sellers to block buyers with two or more UPI strikes witin 12 months. This is another measure to help protect both buyers and sellers.
Leaving Feedback for Buyers on eBay
No, sellers are not able to leave negative or neutral Feedback for buyers on eBay. However, there are other tools available to sellers that can help them protect themselves against unfair treatment from buyers and bring those buyers to eBay’s attention.
One such tool is the Resolution Center, which allows sellers to open an unpaid item case and take action if a buyer does not pay for an item within 4 days of the purchase date. The Resolution Center also provides a way for buyers and sellers to communicate with each other and resolve any issues that may arise in the transaction.
Another tool is the feedback system, where sellers can leave positive feedback for buyers who have paid on time and treated them fairly. This helps create a trusting environment on eBay, as it encourages good behavior from buyers.
Finally, eBay has a Buyer Protection Policy that provdes financial protection for both parties in a transaction. This policy covers items that arrive not as described, items that don’t arrive at all, and items that have been significantly misrepresented by the seller.
Overall, although sellers are not able to leave negative or neutral Feedback for buyers, there are still other tools available to them on eBay which can help protect their rights as well as provide assistance in ensuring fair transactions with their customers.
Finding Feedback on the eBay App
The feedback you left for othrs on the eBay app can be found by going to the Account tab, and then tapping on the Feedback link. From there, you will see two options: Recent Feedback (for feedback you’ve received) and Feedback left for others (for feedback you’ve left). Simply tap on the Feedback left for others tab to view all the feedback you’ve sent out from the eBay app.
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