What happened to Amazon 2 day shipping? What is this about?

What happened to Amazon 2 day shipping? Amazon.com. Inc. is struggling to handle some of its own two-day deliveries and has turned over about 1 million parcels a day to UPS Inc. and the U.S. Postal Service to meet its delivery commitments, according to a leading consultant.

Satish Jindel, founder and president of ShipMatrix, said Amazon (NASDAQ: AMZN) has shifted more middle-mile shipments to UPS’ two-day delivery service and more last-mile shipments to the Postal Service’s final-mile service, Parcel Select. UPS (NYSE: UPS) and the Postal Service are Amazon delivery partners. Those parcels were originally to move on Amazon’s network.

Much of the problem is occurring “upstream” where Amazon’s longer-haul middle-mile network resides, Jindel said. The lengths of haul of the shipments now being handled by UPS vary, he said.

The issues have nothing to do with the performance of Amazon’s last-mile drivers or the contractors, known as Delivery Service Providers, that employ them, he said.

Amazon 2 day shipping

What happened to Amazon 2 day shipping?

Prime members in the United States report waiting up to five days for their packages. This is especially annoying given that Amazon raised Prime’s annual fee to $139 earlier this year. According to an Amazon spokesperson, the company is not intentionally slowing down deliveries. She stated that Prime delivery times are affected by a variety of factors, including:

  • The location of a customer.
  • Transportation issues in various regions
  • The time it takes for items to be shipped from a warehouse.
READ  Did Amazon buy Whole Food? A saving grace for Whole Foods?

It’s more than just you if your Prime orders take too long. Customers dealing with this issue must grin and bear it for the time being. When you complain on social media, you will receive apologies and explanations but no solutions.

Amazon Prime No Longer 2-day Shipping

Customers across the United States still trying to understand why their packages take longer than two days to arrive. Customers have complained so loudly about the extended shipping times that one former employee put it to the test.

When Peter Freese noticed longer delivery times, he ordered bestselling Amazon products in each of Washington’s 39 counties. He discovered the following:

  • Most Washington counties received Prime orders in two days, as promised.
  • On the other hand, Prime orders took four to five business days in 13 counties.
  • Surprisingly, the checkout page mentioned “free delivery” but not “next-day shipping.”

Freese told Vox that he believes it is a bug or that Amazon excludes specific neighborhoods, but he did not elaborate. However, Amazon customer service representatives claim that two-day shipping does not begin once orders are placed.

Officials at Amazon say you’ll get two-day shipping after your products are shipped from a warehouse, but it may take longer than you think.

In any case, many customers report that they used to get two-day shipping but now have to wait longer. This could be due to supply chain issues, staffing issues, or internal policy changes that the public needs to be aware of.

Amazon 2 day shipping

Amazon Adjusted Their Two-Day Delivery During The COVID-19 Pandemic

When the entire country shut down in March at the start of the COVID-19 pandemic, Amazon was hit with thousands of orders at once as people rushed to have the necessities delivered right to their door. However, the company was not prepared to handle the influx. In March, Amazon issued a statement explaining that they would re-prioritize their shipping model, prioritizing the delivery of necessities to customers first.

READ  What is Amazon Freetime? What is this Amazon Freetime about?

Many customers who attempted to order items other than those deemed essential by the company discovered that the shipping process took much longer than usual, with packages sometimes taking more than a week to ship and deliver. However, this transition has taken longer than anticipated. While the United States continues to deal with the COVID-19 pandemic, Amazon shipping times continue to be longer than expected, resulting in dissatisfied customers.

Call Them Up and Ask For a 1-Month Refund

When I have a problem with Amazon I usually start a live chat session as it’s easier to say exactly what I want to say.

BUT…for the first time ever, I recommend actually calling them at 1-(888) 280-4331 and say, “Why don’t I get 2-day Prime shipping anymore?”

I tried doing this via Live Chat and it just went in circles due to what I’m guessing was a language barrier.

At this point, give them your zip code and ask them to run it through their system to find out for sure whether your address qualifies for 2-day shipping.

Most addresses do indeed qualify for 2-day Prime shipping.

If your address does qualify, then you probably already know the EXACT reason why you’re not getting your packages within 2 days.

It’s because Amazon can’t hold up their end of the bargain and they should pay for it.

This is when you politely ask for a 1-month refund on your Prime membership (approximately $10) because Amazon can’t hold up their end of the bargain.

I did this recently via a phone call to their customer service department and it took me all of about 5 minutes to score the $10 refund.

READ  Is Audible owned by Amazon? What are Audible credits?

There was ZERO hesitation from the rep I talked with and I think they are trained to hand out this refund for those who politely ask for it.

Also, from the comments section, several Amazon Prime members were given a $20 “inconvenience credit” that’s worth asking for as well.

Note: My family orders from Amazon at least 1-2 times per week and I’m not sure if that played a role in getting the 1-month refund, but in either case, it’s definitely worth a shot.

Hold Amazon’s Feet to the Fire

I realize Amazon’s been hit by unprecedented demand in recent months, but let’s not forget they are one of the richest companies in the world.

Now that the economy and stores have opened back up in most of the country, the demand for online shopping has been greatly reduced.

Yet Amazon still can’t figure it out and solve their order backlog issues.

What ticks me off the most is Amazon wants to blame it on the pandemic and increased demand in online shopping.

I’d have no problem buying that argument back in March, April or May of 2020…BUT NOT NOW.

It’s my opinion that Amazon was losing money on the 2-day shipping guarantee and is using the current situation as a handy way to get rid of the fast shipping guarantee altogether.

Amazon 2 day shipping

Above is information about What happened to Amazon 2 day shipping? What is this about? that we have compiled. Hopefully, through the above content, you have a more detailed understanding of Amazon 2 day shipping. Thank you for reading our post.

Related Posts

Leave a Reply

Your email address will not be published. Required fields are marked *