What is Amazon Clinic? How do I use Amazon Clinic?

What is Amazon Clinic? How do I use Amazon Clinic? Amazon continues to expand its healthcare services with the launch of Amazon Clinic. The online retailer already offers One Medical and Amazon Pharmacy. Amazon Clinic aims to complete the portfolio by providing virtual healthcare services. Launched in November 2022, Amazon Clinic is available in all 50 states and to everyone aged 18 to 64.

Amazon Clinic doesn’t aim to cure complex diseases. It’s a cost-effective, time-saving service to receive treatment for common health conditions like migraines, hair loss, dandruff, pink eye, acid reflux, and more. You can visit the Amazon Clinic homepage on your top Chromebook to receive a consultation.

What is Amazon Clinic?

Amazon Clinic started as a secure text-based virtual healthcare provider in the US. The e-commerce giant began offering video doctor visits in all 50 states on August 1, 2023. The message-based care service remains accessible to 34 states. According to the company’s FAQ page, the limitation is due to regulatory issues.

Amazon Clinic aims to be an affordable alternative to address your common health concerns on the go. You no longer need to book an appointment at the nearest physical clinic and wait hours to receive treatment.

Amazon doesn’t offer telemedicine services. Amazon Clinic is a platform to connect patients with telemedicine partners. The list of partners includes Curai Health, HealthTap, Hello Alpha, SteadyMD, and Wheel.

Don’t confuse Amazon Clinic with One Medical service. The latter is an Amazon-acquired subscription service to access healthcare professionals via video, text, and in-person 24/7. Amazon Clinic is geared toward common health problems and fits into your busy schedules.

Amazon Clinic

How much does Amazon Clinic cost?

Amazon Clinic charges a flat fee based on each case. The pricing changes based on the treatment and telehealth services like HealthTap and Hello Alpha. When you visit Amazon Clinic and select a condition, the service shows prices from different clinics. You can compare the response time, service, and price and proceed accordingly. You’ll usually pay around a $35 fee per session.

READ  How to return Amazon rental book? How To Return Kindle Book?

The average response times range between two and three hours. When people select high blood pressure medication or a potential urinary tract infection in Hartford, Amazon Clinic shows fees ranging between $30 and $35. Amazon promises the cost of treatment to be equivalent to or less than the average copay.

The e-retailer hasn’t locked Amazon Clinic in the Amazon Prime subscription. The service is available for all Amazon users. However, don’t be surprised if you see more features and perks for Prime members in the future. Your Prime membership can come in handy for prescription delivery and discounts on medical products.

How do I use Amazon Clinic?

You can access Amazon Clinic on the company’s mobile apps and the web version. Go to Amazon.com on the desktop browser and expand the Medical Care menu at the top. Select Amazon Clinic and choose a condition to learn more, see prices, and get started.

Amazon shows around 35 conditions on the homepage. We selected high cholesterol, and the Clinic quoted us $74 for a video meeting with a primary care provider in real time. When we selected Maryland, the Clinic presented us with two options: Message only and Video. The former quoted $30, while a video call was priced at $74.

Once you choose a clinic, Amazon asks you to fill out the consent form for legal requirements, your current symptoms, and your basic health history. It may ask you to upload a photo, depending on the condition.

A doctor or nurse reviews your form and may reach out with follow-up messages. You may also receive a treatment outline, several recommendations to follow, and prescriptions for medication. You can reply to a clinician for the next two weeks with follow-up questions at no added cost.

Amazon Clinic

Payment methods on Amazon Clinic

Amazon Clinic connects your account to Amazon Pharmacy. You can use major credit or debit cards on networks like Visa, MasterCard, American Express, and Discover. You can also pay with a Flexible Spending Account (FSA) or a Health Savings Account (HAS).

READ  Is The Last of Us on Amazon Prime? What this Amazon Prime?

Amazon Clinic doesn’t accept health insurance. You must pay the flat fee with one of the suggested methods. However, you can use your health insurance to pay for medications your clinician may prescribe. Check with your provider before you file for reimbursement.

How does Amazon Clinic protect my health information?

Since you share confidential information with Amazon Clinic, it’s important to understand how the online retailer protects your private details.

Amazon follows the requirements of the Health Insurance Portability and Accountability Act (HIPAA). It’s a governing body for health providers to manage your medical and payment information. Amazon Clinic doesn’t sell your personal information. Check the company’s privacy page to learn more.

Keep your health in check with Amazon Clinic

You don’t need an active Amazon Prime membership to use the company’s virtual care. However, being a Prime member comes with advantages, such as receiving free two-day delivery of your prescription. It’s also a must-have subscription for frequent Amazon shoppers and cord-cutters. You can check our dedicated guide to learn more about Amazon Prime.

Why is health care so painful?

We’re the lucky ones. We’re healthy. We have medical insurance. We’re able to advocate for ourselves and get treatment, eventually.

That’s not the case for millions of Americans – many with their own complaints much more serious than ours.

A recent Gallup poll shows – for the first time in more than two decades – more than 50% of Americans are not happy with the health care industry. An estimated 100 million of us feel like we pay too much for too little when it comes to our health.

“Health care is such an important industry, but it’s also high on the list of experiences we think can and should be better,” Dr. Nworah Ayogu, general manager and chief medical officer of Amazon Clinic told me over Zoom.

What it’s like to use Amazon Clinic

If you’ve ever used Amazon, the way Clinic works is familiar: Go to clinic.amazon.com and sign in using your existing Amazon account. Create a new, four-digit PIN code, enter that, and it takes you to a landing page with specific conditions.

READ  How much is Acorn TV on Amazon Prime? What is Acorn TV?

Tap the one you need help with, and it takes you to another page filled with information to help you figure out if this is the correct course of treatment. Choose your state, and then pick a preferred provider, such as HealthTap or SteadyMD.

For my asthma inhaler, I chose the $30 consultation from SteadyMD. This fee is not covered by insurance and varies depending on the condition, state, and provider. (I chose HealthTap for another test of this service for a Latisse prescription for a video review of Amazon Clinic.)

Next comes the federal law restricting the release of medical information consent form authorizing the sharing of health information on your behalf.

This is the part that gives most people pause, in light of big tech’s past missteps with our personal and private information. A recent special investigation into the data-sharing practices of 50 direct-to-consumer telehealth companies showed Amazon Clinic was the only one that did not share any information with outside platforms. Below, we dive deeper into this issue – including Amazon’s response to security concerns.

From here, you’ll need to answer a series of questions from dropdowns and checklists, add any notes or specifics, and, if required, upload a photo of your last prescription.

The entire process took less than 10 minutes. Once you hit complete and pay, you get a text message that you’ll get a follow-up message through the Amazon Clinic portal and should check the visit status in “two hours or less.”

The next text message came just 20 minutes later. When I signed back in to the portal, there was a long message from a nurse with a treatment plan, text box area to type any questions (for up to two weeks after the initial consult), and instructions on how to use the inhaler.

It then gives you the option to fill the prescription via Amazon Pharmacy, which delivers to your doorstep in two days if you have Amazon Prime, or you can go to your neighborhood pharmacy.

This part is often covered by insurance minus your specific co-pay, the same as it often is after a traditional trip to a doctor’s office. I paid $20 for the inhaler through Amazon Pharmacy. The final cost? Less than one hour of my time and $50.

Amazon Clinic

Above is information about What is Amazon Clinic? How do I use Amazon Clinic? that we have compiled. Hopefully, through the above content, you have a more detailed understanding of Amazon Clinic. Thank you for reading our post.

Related Posts

Leave a Reply

Your email address will not be published. Required fields are marked *