What is Amazon Hub? How does Amazon Hub work? Amazon Lockers offer a safe place to hold items when you don’t want delivered packages left unattended at your home or office. You choose the locker location during the checkout process. Once in a locker, Amazon sends an email with more information about the locker, including the times you can access it and the code you’ll need to open it.
What is Amazon Hub?
Amazon Hub is a partnership between Amazon and local businesses to provide a free and secure location to deliver your packages. Hub comes in two flavors depending on the partnership: Amazon Hub Locker and Amazon Hub Counter. Let’s break down the differences between the two services.
Amazon Hub Apartment Locker
You may be familiar with this concept if you live in an apartment complex. Amazon Hub Apartment Lockers work similarly to the lockers you find in gas stations and grocery stores.
Get a pickup code, use it at the locker, and get your package. The difference is that the in-store Amazon Lockers are exclusively for Amazon deliveries, whereas the Apartment Lockers can be used for any package delivered by your mail carrier and accessed at any hour, not only when the business is open.
Be aware that not only mail carriers have access. If you wait too long to get your package, don’t be surprised if your property manager moves it to the office to make room for more proactive residents.
Amazon Hub Counter — Like a Hub Locker but with a human
Amazon Hub Counter provides the same basic service as Amazon Hub Locker but with an intermediary. Instead of your packages being sequestered in a wall of digital lockers, it’s kept by an Amazon business partner. You show your email with the barcode to the employee holding your package, the representative scans it, and then hands it over. You don’t have to pick it up yourself. You can forward your email to a friend or family member, and they can pick it up in your place. No ID is needed.
Both services hold your packages for a few days, after which your package is returned to Amazon, and you’ll be reimbursed. Amazon Hub Locker holds packages for three days, while Amazon Hub Counter holds packages for seven days.
There are a few restrictions for Amazon Hub Locker and Amazon Hub Counter, which can be found online. However, if Amazon fulfills your order, and you don’t order something over 12 cubic feet, weighs over 30 pounds, or is worth more than $5,000, your item should be eligible for either Amazon Hub Locker or Amazon Hub Counter.
You can also use Amazon Hub Lockers to return orders
Amazon Hub makes returning items easier. When returning something to Amazon, you can drop off eligible items at a locker or counter location. If you choose a locker drop-off, you’re sent a code that you enter on the locker touch display. If you choose a counter drop-off, you’re sent a QR code that the store employee scans before taking your package.
Something to note about using Amazon Hub Locker to return items is that there may not be space in the locker for your item. Also, the code Amazon sent you is good at that location for 30 days. After that, you must initiate a new return request.
How does Amazon Hub work?
Amazon Hub is a network of secure pickup locations for Amazon deliveries. They’re generally located in shipping centers, retail stores, and shopping malls. You don’t have to do anything special to use Amazon Hub — there’s no signup process or subscription. You can choose a Hub as your delivery location all the time, or only once in a while when needed.
There are two kinds of Hub locations: lockers and counters. If your item is delivered to a locker, you’ll use the Amazon app on your phone to unlock it and claim your package. If the item is stored behind a counter, such as at a shipping center, the employee behind the counter will retrieve the package for you.
How much do Amazon Hub partners make?
To offer enough locations to make the Amazon Hub program successful, Amazon needs to partner with local businesses, such as retailers and shipping service centers, that can host space for lockers or securely receive and store packages behind the counter. At this time, though, Amazon doesn’t financially compensate businesses for hosting lockers. Instead, retailers can benefit from increased foot traffic that potentially converts to additional business.
Amazon offers a similar program to local retailers that does include compensation. The Amazon Hub Deliver program allows businesses to receive and deliver packages. Amazon is growing its roster of Hub partners, offering up to about $27,000 per year to partners who sign up.
What do you need to collect a package from an Amazon Hub?
How you pick up a package depends on the type of Hub location you’re using.
- If you pick up from a locker with a screen, you must enter a code or scan a barcode. You can find these in the delivery confirmation email or the Your Orders page in the Amazon mobile app. Enter the code or scan the barcode.
- If your locker does not have a screen, you’ll unlock the locker via Bluetooth. Open your delivery confirmation email and select Start
- Pickup, or go to the Your Orders section in the Amazon mobile app. Follow the directions to start the pickup, which will open the locker automatically.
- If you had an item delivered to an Amazon Hub counter, visit the counter and present the delivery code found in the delivery confirmation email.
How long can you keep an item in the Amazon locker?
You have three business days to pick up packages from Hub lockers or seven days to visit the counter.
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