What is Amazon Logistics? Get Ahead Of Negative Feedback?

What is Amazon Logistics? Get Ahead Of Negative Feedback? Amazon Logistics is a service created by Amazon that allows business owners to receive items quickly and easily. A business can send their packages to an Amazon warehouse, and then they will be delivered to the customer’s address within two days or overnight.

Is this great news for Amazon sellers? We’ll dive deeper into this topic to help you decide if this shipping strategy will work for you.

What is Amazon Logistics?

Amazon Logistics is a service created by Amazon that allows business owners to receive items quickly and easily by using their own fleet of delivery vehicles and contracted workers instead of third-party vendors like UPS and FedEx.

Amazon logistics shipping allows customers to receive their purchases faster than ever before by using a combination of motorcyclists, bicyclists, walkers, and delivery drivers, instead of having to wait for other delivery services.

While there are criteria that third-party vendors need to go through before they can become part of the Amazon logistics shipping team, including managing employees and vans, investing capital, and delivering 265 days a year, it’s essential to remember that they’re not actual Amazon employees.

Amazon Logistics

Is This Good News For Third Party Sellers?

In 2020 the amount of Amazon orders doubled due to the pandemic shifting customer ordering habits online. To keep up with the influx of online activity, Amazon implemented amazon logistics shipping to keep up with the volume and ensure customers get their packages as quickly and efficiently as possible.

READ  Can I watch The Super Bowl on Amazon Prime? What is this?

Companies with packages that fall under Amazon logistics shipping are tracked using the code AMZL_US. These shipments are sent to a sorting facility where they can be picked up by third-party providers and shipped to customers. Amazon provides the technology needed to help with customer service and GPS instructions.

However, since Amazon deals with individuals instead of a large company, the service or delivery experience may not be up to par with your expectations. While some deliveries may go without any issue, others can be problematic.

Poor Amazon Logistics Shipping Can Lead To Negative Seller Reviews

Having a poor experience with Amazon Logistics Shipping can impact your success as a seller. While poor delivery is not your fault, customers will be able to post negative seller feedback, which can stop future customers from ordering or impact your ranking.

If you’re shipping with Amazon FBA, Amazon will handle item replacement and customer support if there is an issue with a customer’s order. However, that won’t necessarily stop customers from posting about a negative experience.

There is no way to choose which Amazon logistics provider you get, so it’s all up to chance that your buyers receive their package on time and in good condition.

Amazon Logistics

Get Ahead Of Negative Feedback

The best way to ensure that you don’t receive negative customer feedback is to be proactive and open the line of communication with your shoppers. You can do this in a few ways:

  • Thank Them For Their Order: As soon as they purchase, let the customers know that you appreciate their order and that you’ll be fulfilling it as quickly as possible.
  • Update Them With Shipping Information: Once it has been shipped, you can send over the tracking link for them to follow. Let them know that they can contact you directly if they have any questions.
  • Ask For Feedback: After the order has been delivered, encourage feedback and reviews for their order.
READ  What is Amazon EC2? Why is Amazon EC2 important?

By getting ahead of your competition, you’re likely to ensure your seller feedback score, reputation, and reviews are safe.

Why Did Amazon Launch Their Own Logistics?

Well, the answer is pretty straightforward. When it comes to eCommerce, “shipping” is certainly the most unreliable and disorganized part. Unless the shipments leave the warehouses, the seller can control everything.

Then, the seller might encounter these situations:

  • Other delivery companies, who execute things in their way
  • Vehicles that would have met an accident or there would have been a breakdown
  • Customers who are not at home during delivery
  • Roadwork and traffic conditions
  • And the list goes on.

So, there is a lot that can go wrong. No wonder a majority of customer complaints are towards shipping. Say, for instance, late deliveries, damage during shipping, inconvenient delivery time, etc.

But when Amazon has its network for delivery, it can completely control and monitor through technology. In addition, they can address various concerns of customers.

Also, it cuts costs and increases their delivery capacity. Amazon spent a whopping $21.7 billion in 2017 just on shipping.

How Is It Different From Conventional Carriers?

Many delivery companies are seen as reliable, steady, and gradual to change. You can expect these services to:

  • Deliver packages on usual working hours
  • Deliver packages on usual business days
  • Deliver only if the recipient signs the package
  • Place security above comfort

Amazon Logistics inquires about these conventions to make sure that they don’t break them. A few of these services might be unprofessional or sloppy, compared to other established deliveries.

READ  Is Knives out on Netflix or Amazon Prime? What is this?

However, the same practices, most of the time, have greater customer satisfaction, which includes:

  • Deliveries during weekends, evenings, and holidays
  • Option to leave orders to neighbors to make sure that the package is “safe” rather than leaving it on the door unattended
  • Not taking signature for the delivery

What Does This Mean For Amazon Sellers?

Amazon Logistics’ shipments appear as AMZL_US in tracking. Deliveries with this title are sent to special sorting centers where Delivery Service Partners can pick up these packages from any close by the facility and deliver them to customers on time.

They make the drivers install Amazon’s mobile app, which helps them to plan, get route directions, and handle the customer service. The program relies completely on third-party providers. Therefore, the service level differs from one DSP to the other.

On the other hand, providers such as UPS, USPS, and FedEx, have standard service, which customers are well acquainted with and know what to expect. However, the delivery experience of Amazon Logistics can be a hit or a miss. This makes it a problem for sellers at times.

Amazon Logistics

Above is information about What is Amazon Logistics? Get Ahead Of Negative Feedback? that we have compiled. Hopefully, through the above content, you have a more detailed understanding of Amazon Logistics. Thank you for reading our post.

Related Posts

Leave a Reply

Your email address will not be published. Required fields are marked *