What Is Amazon OTP and How Does It Work?

Online fraud is on the rise, making it crucial to authenticate everything you receive online. To ensure customer data security, Amazon has introduced a two-step verification protocol known as Amazon OTP. If you’re searching for more information on Amazon OTP, you’ve come to the right place. In this guide, I’ll cover everything you need to know about Amazon’s verification codes. Let’s dive in.

Understanding Amazon OTP

Amazon OTP is a cybersecurity feature that stands for “one-time password.” You might receive an Amazon OTP text message for various reasons, such as when you or someone else attempts to log into your Amazon account. This text message serves as a tool to authenticate users, generating random character strings to verify log-ins. Please note that these character strings are one-time use and expire after a set time.

How to Use Amazon OTP

Here’s a step-by-step guide on how to use Amazon OTP when logging into your account:

  1. Visit the Amazon website and try to log into your account.
  2. During the login process, select the option to receive OTP, ensuring the accuracy of your registered phone number.
  3. Amazon will generate a random OTP and deliver it to your registered phone number or email address.
  4. Enter the OTP within the given timeframe to confirm your login.

You may also encounter the captcha verification feature during this process.

The Legitimacy of Amazon OTP

Yes, Amazon OTP is a legitimate program and a part of Amazon’s advanced security settings. In some cases, you may receive OTP requests when making particular purchases, especially for high-value items. This added security ensures the protection of valuable packages. If you receive an OTP without attempting to log into your account, it’s crucial to reset your password immediately. Whether you’re a buyer or a vendor, contact Amazon and raise a case for immediate resolution if you notice unauthorized purchases or receive alerts for incorrect passwords.

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Why Am I Receiving Amazon OTP Without Requesting One?

If you receive an Amazon OTP text message without requesting it, it could be a case of text spam or a phishing attempt. Normally, you should receive an OTP code when accessing your Amazon account from a new device or browser, known as two-factor authentication (2FA). After entering your username and password, you’ll need to input the OTP you received via text message to proceed. However, if you didn’t attempt to log into your account but received an OTP text, it suggests someone else is trying to access it.

Be Wary of “Amazon Representative” Calls

Scammers may call pretending to be Amazon representatives, requesting access to your account and asking for the OTP. They might claim they need to confirm your identity or fix an account problem. However, it’s important to remember that legitimate Amazon representatives will never ask for your password or OTP. To ensure the safety of your account, never give your OTP to anyone claiming to be an Amazon representative. Stay vigilant against scam text messages and calls, as many people have fallen victim to these schemes, resulting in significant financial loss. Understanding the tactics used by fraudsters is crucial to avoiding scams. Scammers gain access to your login information through hacking, phishing attempts, and data breaches.

Steps to Take After Receiving an Amazon OTP

If you unexpectedly receive an Amazon OTP or a two-factor authentication code, disregard it completely and never share it with anyone. Do not click on any links included in the text, as legitimate Amazon OTP messages do not contain links. Texts from Amazon containing links are often scams used by fraudsters to steal your information. While your Amazon account may remain secure, it suggests that someone may be attempting to log in without your knowledge. To protect your account and information, immediately change your password if you receive an OTP text or 2FA request without attempting to log in. Additionally, ensure the security of your other accounts by using strong passwords, which should consist of a minimum of 12 characters and include a combination of uppercase and lowercase letters, numbers, and special symbols. Utilize web-based tools like password generators to create reliable passwords for all your online accounts.

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Amazon Delivery OTPs: What Makes Them Different?

Amazon delivery OTPs are codes used by Amazon delivery drivers to authorize specific shipments, especially high-value items. While text messages are used to send these codes in some countries, Amazon exclusively sends delivery OTPs via email in the United States. If you receive a text code from Amazon in the US, it is most likely a 2FA code for logging into your Amazon account rather than a delivery code.

What If You Didn’t Receive an Amazon Delivery OTP?

If you are expecting a high-value delivery and didn’t receive an Amazon delivery OTP, there might be an error on Amazon’s side. Contact Amazon customer care for assistance in obtaining an Amazon delivery OTP to avoid any issues when your delivery arrives. You can also check your account’s security settings to see if the problem lies with your settings. If no one is available to accept your delivery, anticipate another delivery attempt the following day. However, if you are unable to personally accept the package, consider sharing your Amazon delivery OTP with a trusted person, such as your spouse, partner, or parent. It is also helpful to familiarize yourself with Amazon’s delivery times to ensure you’re available when your package arrives.

Troubleshooting Amazon OTP Issues

Amazon OTP is compatible with all browsers, and you should not encounter any issues while using it. However, there may be occasional failures. If your OTP or 2FA code doesn’t work after the time limit expires, wait for one minute before clicking the resend button to receive a new code. If the issue persists, try clearing your browser cache and restarting the login process.

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Disabling Amazon OTP

Although the Amazon OTP text message feature adds an extra layer of security to prevent unauthorized purchases, it may become bothersome if you frequently shop on the website. You can choose to turn off the Amazon OTP feature by modifying your account settings. Here’s how:

  1. Sign in to your Amazon account and click on “Your Account.”
  2. Go to “Change Amazon Account Settings.”
  3. Under the “Security” section, click “Edit.”
  4. Select “No” next to “One-time password.”
  5. Click “Save Changes.”

Once you’ve made these changes to your Amazon account, you will no longer require one-time passwords for logging in. However, it’s important to note that disabling OTP leaves your account more vulnerable to hacking and phishing attempts. Make sure to carefully monitor your account and report any suspicious activity.

Disabling Amazon Two-Factor Authentication

Two-factor authentication (2FA) is a crucial security measure, but if you wish, you can disable this feature. Here’s how to do it:

  1. Log in to your Amazon account.
  2. Go to the “Security” page in your account settings.
  3. Disable two-factor authentication.

It’s important to remember that turning off 2FA increases the risk of your account being compromised. Take the necessary steps to protect your account and feel free to reach out to Amazon customer support for any questions or concerns about two-factor authentication or other security measures.


I hope this article has provided you with a clear understanding of what Amazon OTP is and how it enhances the security of your account. By implementing the information shared here, you can prevent unauthorized access and purchases on your Amazon account. If you’re seeking more tips and insights about Amazon, check out my guide on managing your Amazon spending. Stay safe and shop confidently!

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