What is Amazon’s customer service number? What is this?

What is Amazon’s customer service number? A fake phone number for Amazon.com almost tripped up an 81-year-old man from West Virginia. A retired educator, he says his wife placed an order for two iPhone cases on Amazon.com, but when she tried to log back into her account, she couldn’t. She couldn’t reset her password, either.

A relative went online for an Amazon customer-service phone number and when the retiree called it, he was told that a $4,800 television had been charged to the account, which reportedly had been hacked by more than 40 people in Mexico. To rectify the situation, the retiree was told, he could use one of two preferred companies to prevent more computer intrusions and get back the information that the hackers may have obtained.

What is Amazon’s customer service number?

GetHuman does not work with Amazon’s customer support operations, directly or in any other way. GetHuman has no partnership or relation to Amazon at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively.

Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Amazon’s own website for new or more up to date information about calling or messaging their call center. If you’d like to help in the effort to improve customer service for all, please share this page!

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Amazon's customer service number

Woman loses $13,300 to scammers

Here are more recent Amazon-related frauds reported to AARP’s fraud helpline.

  • A woman received an email purporting to be from Amazon and responded by revealing her Social Security and credit card numbers and giving a stranger remote access to her computer and iPad.
  • A second woman received a phishing email July 21 from “Amazon Security Team.” The email, featuring Amazon’s logo, said a charge of $732 had been processed on her account. She had not made the charge, and the alert came from an email address ending in “.ng,” signifying Nigeria. The email said her account was locked but could be unlocked — and the money refunded — if she sent her address and complete credit or debit card number. She declined and reported the incident to the FBI’s Internet Complaint Center.
  • A third woman received an alert on Messenger that said her Amazon account had been compromised and she needed to call a certain phone number. Her caller ID displayed Apple Mobile Support. The caller told her she had to buy gift cards to claim codes to reestablish her account. She bought gift cards worth $13,300 and revealed their numbers.

Regrettably, that money is probably gone for good, says Amy Nofziger, AARP director of Fraud Victim Support, who oversees the helpline. She says the dismay and distraction people feel amid blaring headlines about the coronavirus are what scammers count on as they lie, cheat and steal. The crooks are playing on people’s anxiety while hiding behind the credibility of Amazon’s brand, she adds.

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Amazon won’t detail scope of the problem

Amazon, an online behemoth with $281 billion in sales in 2019, has long been an attractive target for fraudsters. The Seattle-based company, however, does not disclose the scope of the problem or whether fraud reports have increased since the pandemic-triggered boom in online buying.

AARP’s helpline reports a jump in complaints about frauds tied to online sales in April, May and June, compared with earlier in the year, Nofziger says. Here’s her advice:

  • Beware of phony websites and phone numbers for Amazon. The actual toll-free customer-service number is 888- 280-4331.
  • Don’t necessarily trust phone numbers that turn up during an internet search. For your credit card, use a customer-service number on the back of the card or on a statement.
  • Hang up on unsolicited phone calls. Do not click suspicious hyperlinks.
  • Don’t always believe what appears on caller ID, since calls can be spoofed. Never give a stranger remote access to your computer, since the person can “wreak havoc and steal your personal information,” Nofziger warns.

Amazon's customer service number

Why Did GetHuman Write “How Do I Recover My Amazon Prime Email and Password?”?

After thousands of Amazon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Amazon Prime Email and Password? to try to help.

It takes time to get through these steps according to other users, including time spent working through each step and contacting Amazon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

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Why does GetHuman Write How-to Guides for Amazon Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Amazon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems.

Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover My Amazon Prime Email and Password? guide, please let us know by sending us feedback.

We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Amazon's customer service number

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