What time does Paypal customer service open? PayPal is a trusted online payment platform that’s allowed half a billion users to make purchases with some of the best shopping apps. Signing up to PayPal is free and made simple on any inexpensive smartphone or device you own. Payments made through PayPal are secure, which alleviates the worry of sharing your credit card information with third parties. However, sometimes you may encounter problems with PayPal (no service is foolproof), so we included a guide to share the recommended methods for contacting customer support to resolve your issues hassle-free.
What time does Paypal customer service open?
Before contacting PayPal customer support, check your inquiry with the Help Center page. The Help Center lists common issues and how to resolve them.
Clicking the Help Center page displays a list of common questions in the Home section. Clicking the left side shows categories with detailed topics. Read through these pages before contacting PayPal customer support, as you will most likely be redirected to the Help Center.
If you require help with PayPal for your business or website, contact 1-888-883-9770 or by email at payflow-support@paypal.com.
How to contact PayPal via phone
The easiest way to contact PayPal is probably via their phone number, which is 1-888-221-1161. Try to call from the phone number associated with your PayPal account, if you can — it’ll make connecting to a representative faster. All you’ll need is the last four digits of your Social Security number.
Via this phone line, you can get immediate assistance with billing issues, account issues, and fraudulent charges.
If you don’t want to contact PayPal by phone, you can go online for help. However, this may be slower.
What Hours Can I Call?
If you are located in the United States, there is good news about contacting PayPal’s customer service line. They have their hours wide open, giving you plenty of opportunities to contact them throughout the day. They even offer extended hours so you can call before or after your regular nine-to-five job.
The customer service hours are 6:00 AM to 6:00 PM PT Monday through Sunday.
If you live in another region of the country, have no fear. This translates to 8:00 AM to 8:00 PM CT. If you live all the way on the east coast, your hours will be 9:00 AM to 9:00 PM ET.
If you are calling from outside the USA, you will face different hours. This line is available from 4:00 AM to 10:00 PM PST during the week and 6:00 AM to 8:00 PM on the weekends.
We also have a complete guide on how to transfer money from Ally Bank to PayPal.
Other Ways to Contact PayPal
Depending on your unique issue, you may not want to pick up the phone to talk to a live agent. You may be able to get away with contacting them via another channel such as texting.
One of their new features is the ability to message them and send a quick note with your question. You can access this on their customer service page. Scroll all the way to the bottom and you will see a button on the left side that simply says “Message Us.” Click here and it will open a window for you to send in a question.
If you don’t mind talking to someone on the phone. But hate being on hold, you can also schedule a callback. Head to the customer service page. On the right-hand side at the bottom is the option to schedule a call at a date and time that is most convenient for you.
For unauthorized transactions, you can also reach out to them in writing. They have two separate addresses depending on whether your transaction involved a PayPal debit card.
How Can I Leave a Complaint for PayPal?
Do you have an issue with a fraudulent charge or an order that was never received? If this is the case, you may need to leave a complaint for PayPal. The best way to do this is through your online account login. Here are the steps you will need to follow:
- Log into your PayPal account. Click on “My Account” at the top of the home page.
- Under this header, you should see another hyperlink for “Resolution Center.” Click here.
- Click “Dispute a Transaction.”
- File the claim with PayPal to encourage the seller to resolve your complaint.
Keep in mind that a complaint must be made within 45 days of the date that the payment was made. There will be an additional 20 days to resolve the dispute that you filed.
If you still need to file a formal PayPal complaint about another topic, you can do so through the message center. They will provide you with an answer or resolution in four to eight weeks depending on the length of their investigation.
To file a complaint, here are the steps you need to follow:
- Go to the Message Center and compose a new message.
- Under the “choose topic” menu, select “File a Complaint.”
- Under the “choose sub-topic” dropdown menu, select “how to make a formal complaint” and then a reason for your complaint.
- Complete the form with all of the pertinent details and click send.
If you have a specific complaint about PayPal itself that is not resolved through customer service, you can try lodging a complaint with the Better Business Bureau (BBB). Head over to PayPal’s BBB page and select “File a Complaint.” They will walk you through everything you need to do to file a complaint against PayPal.
PayPal Customer Service Number in the USA
No matter why you need to reach someone, it can be beneficial to keep the contact information handy for the PayPal customer service number in the USA. Be sure to jot this important number down in your contacts in case you have questions or complaints!
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