Top 10 Methods to Resolve Issues with Amazon Music App on iPhone and Android

Amazon Music stands out as an exceptional music streaming service favored by many. It is a part of the Amazon Prime subscription and is available on mobile, tablet, and Fire TV devices. While the Amazon Music mobile apps are packed with features, occasional glitches may occur. In this article, we will explore the top methods to tackle issues with the Amazon Music app on both iPhone and Android devices.

Table of Contents

1. Verify Amazon Prime Subscription

Before diving into troubleshooting, it is smart to check the status of your Amazon Prime subscription. Most users access Amazon Music through their Amazon Prime plan rather than a standalone Music subscription. If your Amazon Prime subscription has expired, the Amazon Music app may cease to function on your phone. Here’s how you can verify your Amazon Prime subscription status:

Step 1: Visit Amazon on your computer and log in using your account details.

Step 2: Click on the ‘Account & Lists’ option located in the top right corner. From the contextual menu that appears, select ‘Your Prime Membership.’

Step 3: Check the renewal date for your Prime subscription. If it has expired, renew it using your preferred payment method.

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After renewing your Prime subscription, open the Amazon Music app on your phone and resume playing music without any issues.

2. Verify Network Connection

Before streaming music playlists from Amazon Music, ensure that your phone has a stable network connection. If your phone experiences internet connectivity problems, Amazon Music may encounter disruptions. Android users can swipe down from the home screen and enable Airplane mode from the quick toggles menu. iPhone users can swipe down from the top right corner to access the Control Center and toggle on Airplane mode.

3. Sign Out and Sign In Again

Account authentication issues often lead to problems with the Amazon Music app. To resolve such problems, sign out of your Amazon account and sign back in. Follow these steps:

Step 1: Open the Amazon Music app on your phone.

Step 2: Tap the gear-shaped Settings icon located in the top right corner and open Music Settings.

Step 3: Scroll down and select Sign Out. Confirm your decision in the pop-up menu.

4. Lock Amazon Music on Android

Some Android launchers, such as Oxygen OS, MIUI, Color OS, and One UI, have aggressive battery management systems that may shut down inactive apps running in the background. To prevent Amazon Music from being affected by such practices, lock the app on your Android device. Here’s how:

Step 1: Access the recent apps menu on your Android phone.

Step 2: Swipe sideways to locate the Amazon Music app icon, then tap it. From the menu that appears, select ‘Lock this app.’

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By locking the app, your Android device will refrain from closing or terminating Amazon Music, especially when it operates in the background.

5. Force Stop Amazon Music

If you encounter issues with shuffle and streaming on Amazon Music, try force stopping the app. Afterward, relaunch it to continue using it. Follow these steps:

Step 1: Long-press the Amazon Music app icon and tap the ‘i’ icon to access the app info menu.

Step 2: Select Force Stop and confirm your decision in the pop-up menu.

To resume using Amazon Music, tap the app icon in your app drawer and relaunch it.

6. Clear Amazon Music Cache

A corrupted Amazon Music cache can lead to playback errors in the app, especially if you’ve been using it intermittently for a while. To resolve this issue, clear the Amazon Music cache. Here’s how:

Step 1: Long-press the Amazon Music app icon and tap the ‘i’ icon to access the app info menu.

Step 2: Select ‘Storage & Cache’ from the App Info menu.

Step 3: Tap ‘Clear cache.’

Once the cache is cleared, close and relaunch the Amazon Music app to resume streaming your favorite playlists.

7. Disable VPN on Your Phone

Active VPN networks may cause disruptions in the functioning of Amazon Music. To check if this is the issue, disable the VPN on your Android device.

8. Adjust Streaming Quality

If you experience playback errors while streaming Amazon Music on a slow or intermittent network connection, consider adjusting the streaming quality. Amazon Music allows you to select a lower music quality to ensure smooth playback. Follow these steps:

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Step 1: Open the Amazon Music app on your phone.

Step 2: Tap the gear-shaped Settings icon located in the top right corner and open Music Settings.

Step 3: Scroll to Streaming Quality.

Step 4: Tap the radio button next to ‘Best Available.’ This option automatically adjusts the audio quality based on your network speed.

Amazon Music will automatically adapt the streaming quality to match the internet speed on your phone.

9. Update Amazon Music

Outdated versions of the Amazon Music app often result in playback errors and streaming issues. Amazon regularly releases new app builds to add features and fix bugs. Ensure that you update Amazon Music to the latest version available on the Play Store or App Store.

10. Check Amazon Servers

Sometimes, Amazon Music may stop working due to server outages. To confirm if this is the case, visit Downdetector and search for Amazon. If you notice significant spikes in outage reports, it’s best to wait for Amazon to resolve the issues on their end before attempting to use the app again.

Troubleshooting Amazon Music’s ‘Keeps Stopping’ Issue

Aside from streaming songs online, Amazon Music also allows offline listening and is compatible with smart speakers like Amazon Echo and Apple HomePod. If Amazon Music doesn’t meet your preferences, you have the option to explore alternatives such as Spotify or Apple Music.

We would love to hear from you! Which method from our list worked for you? Feel free to share your findings in the comments below.