What is eBay’s phone number? eBay often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here’s more information about the Elliott Responsiveness Ratings.
What is eBay’s phone number?
This is eBay (UK)’s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a eBay (UK) agent. This phone number is eBay (UK)’s Best Phone Number because 276 customers like you used this contact information over the last 18 months and gave us feedback.
Common problems addressed by the customer care unit that answers calls to 0800 358 6551 include Refund, Trouble Receiving a Payment, Missing Item, Report a Seller, Suspended Account and other customer service issues. Rather than trying to call eBay (UK) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, eBay (UK) has 1 phone number.
It’s not always clear what is the best way to talk to eBay (UK) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
Contacting eBay (UK) – by phone or otherwise
While 0800 358 6551 is eBay (UK)’s best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue.
Besides trying to call, you can also start by telling us what the issue is above so we might be able to match you with the best form of communication or a written guide. If you think this information is inaccurate or know of other ways to contact eBay (UK) please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we’ve gathered for eBay (UK).
What is GetHuman’s Relationship to eBay (UK)?
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like eBay (UK). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music.
If you look at our Vodafone (UK) Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Equifax Phone Number page. We’ve created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Vodafone (UK) or Equifax. And as long as you keep sharing it with your friends and loved ones, we’ll keep doing it.
Why do People call eBay Customer Support?
People call eBay customer support for a range of reasons, including:
- Technical support in using the site
- Sellers with questions regarding listings and sales processes
- Buyers who are having problems with the quality of products they’ve purchased
- Buyers who have not received items from sellers
- Suspected cases of fraud
- Reports of prohibited listings
- Billing issues
Best Practices for Calling eBay Customer Service
If you are calling eBay regarding a transaction between yourself and a buyer or seller, keep in mind that eBay expects buyers and sellers to try and work out their issues independently.
However, if a good-faith attempt at resolving the issue with your buyer or seller isn’t working, a call to eBay customer service may be in order. Before calling, make sure that eBay customer service is open. eBay provides phone-based customer support from 5 AM to 10 PM Pacific time every day of the week.
eBay asks that you use its website when calling so that it can appropriately direct your call. Visit the contact page on eBay and click on the “Call Us” link. From there, you’ll be taken to a series of menus that list common reasons for calling eBay.
Eventually, you’ll be prompted to click on your reason for contacting eBay. From there, you’ll be provided with a number to call and an identification code that you should enter into the eBay phone system for a fast response.
This page will also provide you with an estimated wait time to speak to a live person. If you don’t want to wait, you can go back to eBay’s main contact page and request a callback at a time that is convenient for you.
It is important to have all relevant documentation in front of you when contacting eBay by phone. This includes correspondence between yourself and the other party, screenshots of the product and its description, tracking numbers and proof of payment.
How do People Feel About Their Calls to eBay Customer Support?
One of the challenges faced by eBay customer service is that eBay is a platform that allows buyers and sellers to conduct transactions. In many cases, eBay customer service representatives are mediating transactions and interactions between individuals who do not actually work for eBay. This can slow down resolutions.
Because of eBay’s business model, there are a lot of reports from eBay buyers and sellers expressing dissatisfaction with the level of phone-based customer service that they received from eBay agents. However, there are also numerous reported cases in which eBay has been able to effectively resolve customer concerns.
Buyers and sellers also call eBay because of issues with eBay’s services and platform. eBay customer service representatives can provide expert technical support to callers.
What Kind of Issues can eBay Customer Support Resolve?
eBay customer support can resolve a range of issues, including identifying and researching credit card or payment method transactions, technical support issues and providing answers to questions about how the eBay platform works. A call to eBay customer support can also help sellers get listing fees refunded in the case of a transaction gone awry.
In addition, eBay customer service can provide mediation between buyers and sellers who are in conflict. Buyers who did not receive an ordered item may be able to file a claim under eBay’s money-back guarantee.
What Can’t Be Resolved by Phone With eBay?
Because eBay is a merchant platform, rather than a direct seller of products, there can be some challenges in resolving disputes between its customers. eBay cannot, for example, reship an item that was lost in the mail or directly provide additional compensation to a buyer who received a product or had a poor experience.
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